Support
A real person reads every message. Here is how to reach us, how quickly we reply, and what to send so we can fix the problem without three rounds of questions.
Last updated 5 September 2026
How to reach us
Email — klmpcenterprises@gmail.com
Phone — ‹+91 XXXXX XXXXX›, Monday to Saturday, 10:00 to 19:00 IST
Post — ‹Company Legal Name Private Limited›, ‹Registered address — building, street, city, state, PIN›
One inbox handles everything, so start the subject line with the topic — Billing, Bug, Privacy or Delete my account — and your message gets to the right person faster. For billing questions, read the Refund & Cancellation Policy first; for deletion, the steps are in Account & Data Deletion.
Raise a ticket in the app
The fastest route, because it attaches your store and account details automatically:
- 1Open the KLM app and go to Settings.
- 2Tap Support.
- 3Choose the type — bug, feature request, billing or other — and a severity.
- 4Describe the problem and attach a screenshot if it helps.
- 5Submit. You will get a ticket number and updates by email.
Response times
These are our targets during business hours, not a contractual service level.
| Severity | What it means | First response |
|---|---|---|
| Critical | Billing is down, or the store cannot operate at all | Within 4 business hours |
| High | A core feature is broken with no workaround | Within 1 business day |
| Medium | Something is wrong but you can work around it | Within 2 business days |
| Low / feature request | Cosmetic issues and ideas for the roadmap | Within 5 business days |
What to include
- Your registered email address and store name.
- What you expected to happen, and what happened instead — one line each is plenty.
- The screen you were on, and the invoice, product or order number involved.
- A screenshot, if the problem is visible.
- Your device model and OS version, and the app version.
Never send us a password, an OTP, a card number or a UPI PIN. We will never ask you for any of them.
Common questions
- Cancel or change a plan — Settings → Subscription. Details in the Refund & Cancellation Policy.
- Delete your account — Settings → Delete Account. Details in Account & Data Deletion.
- Forgotten password — use “Forgot password” on the sign-in screen. If you registered with Google or Apple, sign in with that provider instead.
- Staff cannot see a screen — check their permissions under Employees; access is per-permission, set by the store owner.
If we have not helped
If your issue is not resolved to your satisfaction, escalate to our Grievance Officer, ‹Grievance Officer Name›. Write to klmpcenterprises@gmail.com with “Grievance” in the subject line and quote your original ticket number. We acknowledge escalations within 24 hours and aim to close them within 15 days.